| What is D&B iUpdate?
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iUpdate is D&B’s internet-based service that allows business owners, officers and mangers the ability to view, print and request updates to their company information.
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| Can any type of company use iUpdate?
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No. On those companies located in the continental US, Puerto Rico and US Virgin Islands will use iUpdate. Companies outside of these locations as well as Government entities and public companies are unable to make changes to their company information via iUpdate.
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| Is D&B iUpdate Secure?
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iUpdate is password protected and encrypted with Secure Socket Layer (SSL) Protocol. In addition, any changes made to your company information get processed through our internal system, which has over 800 validation checks.
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| Can other companies view our business information through iUpdate?
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No. Only those with access to your personal ID and Password have the ability to access your business information.
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| Why were my requested changes rejected or not made?
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To maintain accuracy of significant business information, D&B date update policies require certain change requests to be verified by a third party prior to entry. If verification cannot be confirmed, the change request will be denied. This policy is to assist in protecting you and your company from possible identity theft.
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| Why are you verifying my identity?
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To help safe guard your company’s data, D&B must first verify your personal identity and your affiliation with the selected company. D&B uses commercially available identity matching technology to validate your information. To read about how we collect, manage, share and protect information, please review our Privacy Policy.
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| What are D&B’s Data and Privacy Policies?
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D&B’s privacy policy can be found at http://www.dnb.com/US/home/privacy_policy/index.html.
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| How do you verify my identity?
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D&B uses commercially available identity matching technology create a short series of challenge questions based on geographical and demographic data. This is only used to validate your information, we do not store this personal information. To read about how we collect, manage, share and protect information, please review our Privacy Policy.
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| Do I answer the challenge questions every time I enter iUpdate?
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No, once successfully authenticated, you will establish and ID and PW.
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| What if I don’t find my company in your database?
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You can request a new DUNS number using iUpdate.
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| What if I answer the challenge questions wrong?
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In order to maintain the proper security, you will be allowed 2 attempts to successfully complete the authentication exam. If the second attempt results in a failure, you will be asked to complete a D&B iUpdate Personal/Business Identification Certification before moving forward. This form requires backup documentation and notarization. Please see http://xxxxxx for a copy of the form.
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| Has the website changed?
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No. The website is still http://fedgov.dnb.com/webform .
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| This is my first time making a DUNS request on the new iUpdate?
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We recommend that you go directly to http://fedgov.dnb.com/webform. If this is your first time using the enhanced webform, iUpdate, submitting online allows you to easily view and answer the personally derived questions and multiple choice answers the authentication exam.
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| How do I add trade references to my file?
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D&B does offer a solution that allows you to provide references for D&B to call and request a payment experience. This is a fee based service. If you are interested in ordering this service, please call 800-333-0505 to speak to one of D&B’s Solutions Consultants.
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| Why were my requested changes rejected or not made?
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To maintain accuracy of significant business information, D&B data update policies require certain change requests to be verified by a third party prior to entry. If verification cannot be confirmed, the change request will be denied. This policy is to assist in protecting you and your company from possible identity theft and to ensure the information contained in D&B’s report meet the criteria and guidelines established by D&B.
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| How do I change my password for iUpdate?
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Registered users can modify their Password or User ID through the User Profile option within iUpdate
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| I forgot my password, can I still get access?
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Yes, select the “forgot password” link on the main login screen. You will be required to answer your security questions created during registration. Once verified your password will be e-mailed to you.
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| What happens if I find an error that I can't fix?
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Call our Customer Resource Center at 1-800-234-3867 from 8am – 6pm, Monday – Friday. Reference Government iUpdate when identifying your error.
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| Can I use this web site if I have my popup blocker enabled?
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Certain features and functionality within this web site are launched in popup windows. If you are experiencing any problems in using these features, D&B recommends you disable any popup blockers you have on your system.
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| What is a DUNS number and how are they assigned? |
A DUNS number is a unique, non-indicative 9-digit identifier issued and maintained by D&B that verifies the existence of a business entity globally. D&B assigns DUNS numbers for each physical location of a business. |
| Who is eligible for a D&B D-U-N-S® Number? |
Commercial, non-profit or government entities
Self-employed individuals (only individuals such as; physicians, lawyers, contractors, etc. who are engaged in a specific commercial business activity).
All secondary locations including Branches and Divisions
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| Is there a charge for U.S. Government contractors? |
Obtaining a DUNS number is absolutely free for all entities doing business with the Federal government. This includes current and perspective Contractors, Grantees, and Loan recipients. Under normal circumstances the DUNS is issued within 1-2 business days when using the D&B web form process. If requested by phone, a DUNS can usually be provided immediately. |
| Are D&B D-U-N-S® Number re-used? |
Once assigned, a D&B D-U-N-S® Number is not reused or reissued to another business entity. |
| How do I know if D&B has assigned my entity a new D-U-N-S Number? |
You cannot renew your CCR registration and are receiving error codes 40205 or 60205 in the D&B Monitoring Information screen
You receive an e-mail from the BPN indicating there may have been a change in the status of your D-U-N-S Number
A D&B Representative has confirmed that your entity has a new D-U-N-S Number
It is always best to confirm the correct D-U-N-S Number for your entity with D&B by calling 1-866-705-5711 (US Only). International registrants can confirm by sending an e-mail to ccrhelp@dnb.com, including Company Name, D-U-N-S Number, and Physical Address, and Country. |
| Can I have more than one D-U-N-S Number at the same physical location? |
Yes, more than one D-U-N-S Number can be issued at the same physical location if they are (1) separate legal entities (ie; LLC, Inc., Corp) or (2) companies that have the same legal business name but different DBA’s and/or a different line of business that is specific to the nature of operations. An example of (2) is when a HQ and brand or division (see definitions below) are co-located, like a warehouse on the premises of the HQ.
Definition:
Headquarters is a business that has branches or divisions reporting to it and is financially responsible for them.
Branch is a secondary location of the HQ. It is not a separate corporation and has no legal responsibilities for its debt. It can be located at the same address as the HQ, if a unique tradestyle is used.
Division, like a branch, is a secondary location of a business. However, a division carries out specific business operations related to the headquarters under a divisional name. |
| How do I Register at CCR? |
To register with CCR, go to www.ccr.gov, create a User ID and Password to begin, or enter your existing User ID and Password. |
| My Corporate Linkage information listed in CCR is incorrect? |
Please send an email to govt@dnb.com including your DUNS number and contact information. In the email confirm what should be listed for the HQ/Parent, Domestic Ultimate and Global Ultimate. You will then be contacted by a D&B associate. |
| What is DUNS+4? |
The +4 extension to a DUNS number is created by registrants in CCR when there is a need for more than one bank/Electronic Funds Transfer (EFT) account for a location. D&B does not create or maintain the +4 number. |
| How do I check my CCR Registration Status? |
Go to www.ccr.gov and click "CCR Search" located at the top of the page. Search by using your DUNS number or name/address information and click "search". The top of the page will show your "Current Registration Status". |
| What is TIN Matching? |
The TIN matching process is conducted between CCR and the IRS. Be sure to enter your Taxpayer Name on the CCR IRS Consent Page as this may be different from your Legal Business Name which will be populated in the field. If your IRS Consent validation fails, please contact the IRS. |
| What if my DUNS Number is not recognized at grants.gov? |
A DUNS number is accepted at grants.gov after you are registered at CCR. To get to the CCR site, use the link at grants.gov or go directly to www.ccr.gov. |